Sprockett's · Staff hub

Staff Resources

Everything the team needs in one place — short how-to videos, your guides, and the help centre.

Find your area below. Videos are a few minutes each and walk the real screens — tap to play, pause, and rewind any time. Guides are the written how-tos, and the Kanamé help centre covers the standard platform features. New to the team? Start with your role, then keep this page bookmarked.

Front desk — your daily driver

Video A day at the desk — full walkthrough ~4½ min · a normal day start to finish: check-ins, the board, search, checkout Watch → Video Walk-ins & phone bookings ~35 sec · search a dog, pick the service, check them in Watch → Video Check-in to checkout ~40 sec · following one dog through the whole day Watch →

Groomers

You run your day from your phone. Start with the main video — it takes you from your welcome email right through your whole day on the app. The setup video goes deeper on the one-time bits (your password, and connecting your calendar).

Video · start here Getting started + your day on the app ~2 min · from your welcome email and setup through your whole grooming day — schedule, grooms, notes, messaging an owner, marking done Watch → Video Setup — the one-time details ~4 min · the deeper walkthrough of the one-time setup: activate from your email, set your password, and the calendar setup that trips people up Watch → Help centre Mobile app — the basics Kanamé's own guide to the standard mobile app features (notifications, navigation, general use) Open →

Training classes

Video Training classes — staff walkthrough ~2 min · open a class, enrol a customer from the board, the waitlist, confirmations Watch → Guide Training classes — how-to guide The written step-by-step for running training, to read alongside the video Open →

Managers & owners

Video Owner & admin walkthrough ~3½ min · staff roster & PINs, roles, customer & pet profiles, announcements, opening classes Watch → Help centre Manage your team Kanamé's guide to users, roles, and permissions on the platform Open →

Good to know — the customer's side

Video What your customers see ~2 min · the customer's side — new and existing — from their invite through a first booking Watch → Guide Customer journey — written walkthrough The same journey in written form, handy when a customer asks how something works Open →

Guides & help centre

The written manuals for our custom setup, plus Kanamé's own library for everything standard on the platform.

Guide New staff — start here The onboarding guide for anyone new to the team Open → PDF Staff & Front-Desk Manual The full front-desk binder — board, check-in/out, care notes, incidents, packages (PDF) Open → PDF Groomer Handbook Grooming bookings, profiles & workflow (PDF) Open → PDF Owner & Manager Handbook Running the studio: reporting, admin, oversight (PDF) Open → Help centre Kanamé Help Centre The full library for standard platform features — contacts, calendars, messages, payments, reporting Open → Help centre Kanamé video library Kanamé's own how-to videos for the standard platform Open →